When will my order be processed and shipped?

Please allow up to five (5) business days for your order to be processed, packed and shipped. Most orders are processed and shipped two- three (2-3) business days after your order has been completed. 


How will my package be shipped?

All packages are shipped for free via Priority Express mail. 


Do you offer refunds and exchanges?

Due to the nature of our products, we do not offer returns and exchanges. We do, however, stand by the quality of our product and will be more than happy to assist you if an item is defective.


Are your extensions 100% Virgin Hair?

All of our extensions are 100% Virgin Hair Extensions which may be cut, colored, flat ironed, curled and otherwise processed.


What kind of hair does Divah Doll Luxury Hair Extensions offer?

Currently, we offer Virgin Cambodian Remy human hair extensions. All of the hair used to create our extensions, closures, frontals, etc. have been collected by human donors, all cuticles are aligned from root to tip, and has not been chemically processed.


How long will my Divah Doll Luxury Hair Extensions last for?

Your Divah Doll Luxury Hair Extensions are 100% Virgin Extensions and will last up to one (1) year with proper maintenance and care. Please remember that excessive heat and/or color can result in the reduction of its natural pattern of the hair.


What is the difference between synthetic and human hair extensions?

Hair extensions made from human hair can be dyed, heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair are sensitive to the sun, don’t last as long as human hair, are difficult to style, and cannot blend in as well with your real hair. 


What color are Divah Doll Luxury Hair Extensions available in?

Typically, most bundles will be received in a natural brown (1b). Considering, each bundle is collected from an individual donors, some bundles may vary in darkness or lightness. We will always try our best to pair bundles with it’s matching variation.


How much hair is in each bundle?

Each bundle of hair weighs 3.5 ounces. The longer the length of the hair, the shorter the length of the weft. Shorter lengths of hair have longer weft lengths.


Can I wash and blow dry my extensions?

You definitely  can! These extensions are 100% Virgin Human Hair which means you should treat them as your own. Washing and blow drying should be done to keep your extensions fresh and filled with Luxurious body!


Can I apply oil to my extensions?

Yes you can apply oil to your extensions but to keep the body it is not recommended. Only oil that is recommended for our hair extensions are very small amounts of Argan oil or Moroccan oil.


Can I use styling products on my Virgin Hair Extensions?

Yes you can use styling products on your extensions but we recommend that you keep products to a minimum to avoid build up. For a wet and wavy look we suggest a leave in conditioner and water. We strongly suggest AVOIDING alcohol based drying products as they can dry your extensions out and shorten the longevity or lifespan of the product.


Can I color my hair extensions?

Our hair is 100% unprocessed raw virgin hair and can be colored and dyed.


Can I straighten or curl my hair extensions?



Can I swim in my hair extensions?

A: Yes you can swim in your hair extensions but we suggest putting hair in a ponytail or a bun to keep hair from tangling when wet.


How many bundles will I need for a full sew in?

For inches 14-18 we suggest 2 bundles. For inches 20-30 we suggest three bundles. For inches 32 and up we suggest four bundles. It is all up to the discretion of the customer how many bundles to use. These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness. Keep in mind the longer the length the thinner the bundle, that is why number of bundles for use vary.